Terms and Conditions

Removal Company Hounslow Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Hounslow provides removal, relocation, packing, storage and associated services within the United Kingdom. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company who requests or receives services from Removal Company Hounslow.

1.2 Company, we, us and our mean Removal Company Hounslow.

1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, delivery, or related services supplied by the Company.

1.4 Goods means the personal effects, furniture, equipment, and other items that are the subject of the Services.

1.5 Contract means the agreement between the Client and the Company for the provision of the Services, comprising these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Quotations and Service Area

2.1 Any quotation provided by the Company is based on the information supplied by the Client and is valid for the period stated on the quotation or, where no period is stated, for 30 days from the date of issue.

2.2 Quotations are prepared on the assumption of reasonable access for our vehicles and staff at both collection and delivery addresses, including properties within and around the Hounslow area and the wider region we serve.

2.3 The Company reserves the right to amend the quotation or apply additional charges if:

a) the information provided by the Client was incomplete or inaccurate;

b) access to the property is significantly restricted or requires additional equipment or manpower;

c) the removal involves additional flights of stairs, long carrying distances, or other unforeseen difficulties;

d) there are delays caused by the Client or any third party not under our control;

e) the Service is required outside normal working hours at the Client's request.

2.4 Unless explicitly stated, quotations do not include customs duties, parking fees, congestion charges, tolls, or any other third-party charges.

3. Booking Process

3.1 A booking is only deemed accepted and a Contract formed when the Company issues a written booking confirmation to the Client or when we otherwise expressly confirm acceptance of the booking.

3.2 The Client must provide accurate details of the collection and delivery addresses, property type, access conditions, inventory of Goods, and any special requirements at the time of booking.

3.3 The Company may require a non-refundable or partially refundable deposit to secure the booking. The amount and due date of any deposit will be specified at the quotation or booking stage.

3.4 The Client must inform the Company promptly of any changes to the moving date, addresses, or volume of Goods. The Company will make reasonable efforts to accommodate changes but cannot guarantee availability, particularly during busy periods.

3.5 The Company reserves the right to decline or cancel any booking where it reasonably believes that providing the Services would be unsafe, unlawful, or otherwise inappropriate.

4. Client Responsibilities

4.1 The Client is responsible for:

a) ensuring that all Goods are ready for transport, unless packing services have been expressly included in the Contract;

b) packing all fragile or delicate items securely, using suitable materials, where the Client undertakes their own packing;

c) ensuring that all Goods to be transported are properly labelled and identified;

d) arranging suitable parking and access for the Company's vehicles at all relevant locations, including obtaining any necessary permits;

e) being present or appointing an authorised representative at the collection and delivery addresses to oversee the move, provide instructions, and sign relevant documentation;

f) securing and protecting floors, walls, and fixtures if they are of particular sensitivity or value.

4.2 The Client warrants that they are the owner of the Goods or otherwise authorised to arrange their removal and transport. The Client will indemnify the Company against any claims by a third party alleging ownership or rights in the Goods.

5. Excluded and Prohibited Items

5.1 Unless expressly agreed in writing, the Company will not transport or store:

a) hazardous, flammable, explosive or corrosive materials;

b) illegal goods or substances;

c) live animals or plants;

d) perishable or refrigerated items;

e) high-value items such as jewellery, cash, important documents, or collectibles.

5.2 The Client must not include any such items in the Goods without the Company's prior written consent. The Company accepts no liability for any loss of or damage to excluded items packed or transported without its knowledge.

6. Payments and Charges

6.1 The Client must pay the charges specified in the quotation or booking confirmation, together with any additional charges arising under these Terms and Conditions.

6.2 Unless otherwise agreed in writing, payment terms are as follows:

a) any required deposit must be paid by the date stated at the time of booking;

b) the balance of the charges is due no later than on the day of the move, and in any event before completion of the Services.

6.3 Payment must be made using an accepted method as advised by the Company. The Company is not obliged to commence or continue Services where payment is overdue or has not cleared.

6.4 If the Client fails to pay any amount due under the Contract, the Company may charge interest on the overdue sum at the statutory rate from the due date until payment is made in full.

6.5 The Company may retain possession of any Goods in its custody until all outstanding charges, including storage and interest where applicable, have been paid in full. This right of lien extends to all related costs incurred by the Company in enforcing payment.

7. Cancellations and Postponements

7.1 The Client may cancel or postpone a booking by giving the Company written notice.

7.2 If the Client cancels or postpones more than 10 working days before the agreed removal date, any deposit may be refunded at the Company's discretion, subject to administrative costs.

7.3 If the Client cancels or postpones within 10 working days of the removal date, the Company reserves the right to charge a percentage of the quoted price to cover lost bookings and administrative expenses.

7.4 If the Client cancels or postpones within 48 hours of the removal date, the Company may charge up to 100 percent of the quoted price.

7.5 The Company may cancel or postpone the Services due to reasons beyond its control, including severe weather, road closures, vehicle breakdown, staff sickness, safety concerns, or other force majeure events. In such cases, the Company will use reasonable efforts to rearrange the Services at the earliest suitable time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

8. Provision of Services

8.1 The Company will carry out the Services with reasonable care and skill, in accordance with industry standards for professional removal services.

8.2 The Company will decide the method, route and manner in which the Services are performed, taking into account safety, efficiency, and legal requirements.

8.3 Times given for arrival, collection or delivery are estimates only and are not guaranteed. While the Company will make reasonable efforts to adhere to agreed timeframes, it does not accept liability for delays caused by traffic, road conditions, third-party actions, or other circumstances beyond its reasonable control.

8.4 If the Client requests additional services on the day of the move that were not included in the original quotation, the Company may provide them subject to staff and vehicle availability. Additional charges will apply.

9. Waste, Disposals and Environmental Regulations

9.1 The Company operates in compliance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove items as part of an agreed removal service.

9.2 The Company will not transport or dispose of controlled, hazardous or clinical waste, including but not limited to chemicals, oils, asbestos, gas cylinders, or medical waste.

9.3 Where the Client requests disposal of unwanted items, this must be agreed in advance and may be subject to additional charges, including recycling or transfer station fees.

9.4 The Client is responsible for ensuring that any items presented for disposal as part of the removal are lawful to dispose of and are not contaminated or hazardous.

9.5 The Company reserves the right to refuse to remove or transport any item that, in its reasonable opinion, would place staff, vehicles, premises or the environment at risk, or would breach waste management regulations.

10. Liability for Loss or Damage

10.1 The Company will take reasonable care of the Client's Goods while they are in our custody and control. Liability for loss or damage is limited as set out in this section.

10.2 The Company will not be liable for loss or damage arising from:

a) the Client's failure to adequately pack or protect Goods where packing is undertaken by the Client;

b) normal wear and tear or deterioration due to the nature of the Goods;